Custom Web Design

• 1.1 These terms apply to customers who order a web design service requiring the skill, input or knowledge of our web designers.
• 1..2 When you sign up for your web design service, you will be presented with a contract for services. This contract shall stipulate the consideration to be supplied by both parties, the terms of service, and additional matters of importance. We will send the contract to you via fax, e-mail or by letter. You must sign and date the contract and return it back to Dum & Co via fax or letter.
• 1.3 We shall not begin work on your project until you have signed our contract for web design services. If you do not agree to the terms and conditions you may request a refund for any monies which were paid to Dum & Co, less any bank or credit card processing fees. If you sign the contract then no refunds shall be permitted except as allowed by the terms of the contract.
• 1.4 You may request to see a copy of the terms and conditions before any monies are paid to Dum & Co. To do this, contact our support office during business hours and ask for a web designer.
• 1.5 Payment or part-payment of your web design service does not entitle you to immediate or near immediate delivery of those services, nor do we guarantee that works will commence after a certain amount of time. At certain times our web designers will have considerable work loads and will be unable to attend to your matters until all the backlog clears. Your work shall be placed in a queue and attended to in due course. If you are concerned about the turnaround time for services performed then it is your responsibility to contact our web designer and make enquiries before you make payments and/or sign a contract for services.