Web Hosting

1 Web Site Builder

• 1.1 1 x Web Site Builder licence for SiteBuilder 4 is included free of charge on Personal and higher Linux packages.
• 1.2 If you have upgraded from a package with our paid web site builder to a package with free web site builder, no refund will be given on the web site builder licence fees.

2 Microsoft Frontpage Extensions

• 2.1 Microsoft Frontpage 98 extensions are not supported by our systems, as Microsoft has removed support for this version. Frontpage Extensions 2000+ are supported on a best effort basis.

3 Using your cPanel Backup Function

• 3.1 The backup function in your control panel uses high server resources and may cause the server to become less responsive, affecting the web site performance for other users. You agree to only perform backups of your site (databases, web space, etc) using the backup function in your hosting control panel between the off peak hours (Offpeak is classified between 11.30pm Australian Eastern Standard Time and 7am Australian Eastern Standard Time).
• Using the backup function outside of these times may result in your account being suspended.
• 3.2 This function is described in various parts of the site as "Instant Data Backup". These backups are managed completely by the customer and independently from Dum & Co.

4 Security

• 4.1 We may introduce new security measures from time to time to help prevent malicious use and attacks on our servers.
• 4.2 No shell or remote desktop access will be provided on any shared hosting servers for security reasons.
• The hosting control panel provided will in most cases provide a shell alternative to the task you wish to perform. e.g. Administer a MySQL database. Shell and remote desktop access is available on our dedicated server packages.